Maswali Yaulizwayo Mara kwa Mara
Maswali Yaulizwayo Mara kwa Mara
Provide name and address of complainant;
Give a statement of fact giving rise to the complaint;
Give statement that complainant exhausted the available Authority's Internal Complaints Procedures (TRA);
Provide evidence of correspondence with the Authority's on the complain...
The lodgment of a complaint must be done within ninety days after occurrence of the incident which led to the complaint or give reasons for delay to the satisfaction of the Tax ombudsman;
The complainant must show evidence that he/she used the Authority’s (TRA) internal dispute resolution...
A complaint can be lodged to the Tax Ombudsman office:
Orally or in writing; where oral submission is made, TOST official will write down the details of the reported incidence and required of the complainant to sign;
In person or through authorized representative;
The complainant can use e...
Any person who is not satisfied with the services rendered, procedural or administrative matters undertaken by the commissioner General, or staff of the Authority (TRA) while administering tax laws, may within ninety days after the occurrence of the event giving rise to a complaint lodge a complaint...
All complaints pertaining to services rendered; procedural or administrative matters undertaken by the Commissioner General, or staff of the Authority (TRA) in the Course of administering tax laws may be lodged to the Tax Ombudsman Office. Examples of the complaints include;
Delays or non...
A complaint is defined as a representation of a procedural or administrative grievance alleging deficiency in the course of administering tax laws by the Authority, Commissioner General or a staff of the Authority which is made to Tax Ombudsman orally, in writing or through electronic means. It is a...
The public can reach TOST office through:
Ministry of Finance (MOF),
Tax Ombudsman Service Office Tanzania (TOST),
P.O.BOX 1441,
Mji wa Serikali Mtumba,
Hazina Street,
DODOMA.
Phone call (hotline): +255 262961717 /18/19/20/21
From 08.00 A.M to 05:00 P.M, Working days;...
Name and address of Complainant;
Statement of facts giving rise to the Complaint;
Statement that the Complainant has exhausted the available Authority internal Complaint procedure;
The lodged complaint must be accompanied by evidence of correspondence with the Authority (TRA) and;
Any oth...
A complaint shall not be lodged to the Ombudsman unless the complainant had already made a representation to the Authority (TRA) and the Authority:
Rejected the complaint;
Did not reply to complainant within 30days of receipt of the complaint by the Authority (TRA);
Complainant...
Efficient in terms of time and cost spent in resolving the complaints;
Maintains goods relation between taxmen and taxpayers;
Provides an impartial forum with equal rights to all parties in dispute;
Enhance Voluntary tax compliance;
Maintains the good image of the tax administration syste...
